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Service Delivery

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Service Delivery

Our services delivery methodology is a set of processes and checklists to effectively deliver services to our clients. Our methodology is a set of repeatable processes that can be adapted for IT services including staffing, infrastructure delivery and application deployment. We pride ourselves in being a service centric organization with a solid methodology for consistently delivering quality solutions, meeting service level agreement (SLA) and exceeding response time expectations for our clients. Essential features of our methodology include:

  • Comprehensive assessment of the environmental impact of intended solution in the present as well as in the future.
  • Facilitating service delivery as a continuous iterative process of situational analysis, layered deployment, quality validation and milestone reviews
  • Guiding our clients through any phase of their service delivery, regardless of maturity level
  • On-going development of our "Service Delivery Toolkit", where we continually enhance our tools, template and checklists by leveraging "lessons learned" from past experiences.